With all the good people that have recently lost their jobs, here’s one person who isn’t worthy of the job he has:
Richard: Hello. Welcome to Real’s Live Chat. How can I help you?
Todd Mintz: Hello Richard. I’m a current subscriber and for Xmas, I received 6 months of Rhapsody Unlimited. I believe my “renewal” is in October and I’d like to tack on my present to the end of my subscription term. Order number is…
Todd Mintz: Are you there?
Richard: Yes I am.
Richard: Sure, I can help you with providing the information.
Richard: Please give me couple of minutes while I check your account.
Todd Mintz: OK
(…waits 5 minutes…)
Richard: Thank you for your time.
Richard: I see that you have an active Rhapsody To Go account under the email address…
Todd Mintz: Yes
(…waits 2 minutes…glad I got the NBA Game on in the background)
Richard: I understand that you would like to know about the subscription, Am I right ?
Todd Mintz: Yes, I would like to tack on the subscription to the end of the year that I’ve already paid for.
(…waits 2 minutes…)
Richard: I could see that your subscription end date is on 10/10/09 12:00 AM,
Todd Mintz: Correct.
(…waits 2 minutes and becoming really irritated…)
Richard: The subscription start date is 10/10/06 3:08 PM.
Todd Mintz: Correct.
(…waits 2 more minutes…)
Richard: Is there anything else that I can help you with today?
(…reaches for nearest weapon…)
Todd Mintz: Well, you can do what I asked you to.
Richard: Can you please explain the same ?
(…does a copy and paste…)
Todd Mintz: Hello Richard. I’m a current subscriber and for Xmas, I received 6 months of Rhapsody Unlimited. I believe my “renewal” is in October and I’d like to tack on my present to the end of my subscription term. Order number is…
Richard: Are you referring to cancel the account ?
(…goes to the website and looks for the phone number for the call center…)
Todd Mintz: No, I want to extend my subscription with the gift that I’ve given.
Todd Mintz: …gift I’ve been given.
Richard: Do you want to subscribe into the account ?
(…starts talking to a live person who seems to know what’s going on…)
Todd Mintz: No, I want to extend my subscription with the gift that I’ve been given.
Richard: Do you have any other coupon ?
(…I’m being punk’d, right?)
Todd Mintz: No, that is the gift I was given.
Richard: Are you trying to use the gift?
(…gets solution from customer center and kills the live chat).
I love Rhapsody Unlimited, but they need to do something about Richard’s job performance.
Todd Mintz knows PPC…knows Social Media…knows SEO…knows Blogging…knows Domaining…and knows them all real well. He runs growth marketing for )and is also a Director & Founding Member of SEMpdx: Portland, Oregon’s Search Engine Marketing Association, and he can be found here on Twitter and Facebook.
I too had a similar conversation with people whom I know for the day. So thanks for sharing your experiences and all.
Daisydaffodilias last blog post..Kansas City, Kansas
Doesn’t sound like he would pass the Turing test.